GEICO Honors and Ratings

Below are some of the industry honors and ratings GEICO has received for its financial strength, commitment to providing good customer service, and credit-worthiness.

Customer Satisfaction Ratings:

American Customer Satisfaction Index

  • Rated GEICO #1 property casualty insurer

J.D. Power

  • GEICO moved up to the #3 spot in the U.S. for its customer satisfaction. The 2007 J.D. Power & Associates National Auto Insurance Study measured customer satisfaction and customer loyalty based on:
    • interaction
    • policy offerings
    • billing and payment
    • price
    • claims

Forrester Survey

  • GEICO was rated superior by consumers again in 2007 for its customer advocacy. Forrester defines it as "the perception by customers that a firm [GEICO] does what's best for them, not just what's best for its own bottom line."

Kanbay Research Institute

  • Rated GEICO #1 as the most desired insurer among consumers based on:
    • high regard for customer service
    • focus on staff training and development
  • Consumers praise speed of GEICO’s telephone operations, along with associates’ strong knowledge base and courtesy
  • geico.com earned high marks for functionality with rate quotes typically processed in 15 minutes

Keynote

  • Of the 10 auto insurers evaluated in Keynote's Q2 2006 customer experience study of leading auto insurance sites, GEICO topped Keynote's Customer Acquisition Index, a measure of success in driving site visitors to obtain a quote and/or an auto insurance policy from the company. The quality of GEICO's online customer experience, combined with its consumer-friendly auto insurance products, contributes to GEICO's lead in this index.

Customer Respect Group

  • GEICO earned top honors in a survey that evaluated how auto insurers treat their online customers. Customers evaluated site usability, communication and trust of personal data.

Brand Keys Customer Loyalty Engagement Index

  • 2008 – GEICO earned top honors among car insurance companies for its ability to create loyal customers.

Financial Ratings:

A.M. Best

  • Financial strength rating: A++ (Superior)
  • Debt rating on company's existing debt securities: aaa
  • The outlook for both ratings - stable

Standard and Poor's (S&P)

  • Corporate credit rating: AAA
  • Financial strength rating of its subsidiaries: AAA

Moody's Investors Services

  • Berkshire Hathaway holds Aaa rating.

Fitch

  • Insurer financial strength: AAA (Exceptionally Strong — highest rating possible)
  • Senior debt and long-term issuer score: AAA

Ward's

  • GEICO was named to Ward’s 50 Benchmark Group in 2007 and has received this award for 17 consecutive years. The award is presented to companies that have achieved outstanding financial results in the areas of safety, consistency, and performance.

Honors:

CollegeGrad.com, Inc.

  • GEICO named Top Entry Level Employer for 2007

Fortune’s Most Admired List

  • Berkshire Hathaway ranked #4 U.S. company, and #1 top property casualty insurer.

Ethisphere Magazine

  • GEICO named a leader in ethical practices in property/casualty industry
  • Berkshire Hathaway named a leader in ethical practices in financial services industry

National Urban League's Whitney M. Young Jr. Award

  • Awarded to GEICO in 2008 for its commitment to diversity and community efforts
  • Recognizes companies that show dedication to diversity in the workforce at the management and non-management levels

The Greater Washington DC Region's Best Workplaces for CommutersSM Coalition

  • GEICO's Chevy Chase office was voted one of the Best Workplaces for Commuters in the Washington, D.C. area.

The Washington Consumers' Checkbook

  • Voted Best Buy

Awards:

Web Marketing Association's WebAwards (2007)

  • geico.com - Insurance Standard of Excellence
  • migeico.com - Insurance Standard of Excellence
  • mygreatrides.com - Online Community Standard of Excellence

The WebAwards recognize the best design, copy writing, innovation, content, interactivity, navigation and use of technology on Web sites within 96 industries.

Webby Award

  • Awarded "2005 Webby Award" for the Best Insurance Site

Information current as of October 2007.

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