West Chester, Pa., May 20, 2008 - GEICO has recently introduced its Auto Repair Xpress (ARX) program to the area at the Faulkner of West Chester dealership, 705 Auto Park Blvd., to help serve local customers with collision repairs.
"The Auto Repair Xpress program is GEICO's unique, pain-free approach to collision repair," said Shawn Burklin, vice president of claims. "Our Auto Repair Xpress program was designed with the customer in mind."
How Auto Repair Xpress works
Burklin continued, "This is a simple, convenient process that allows the customer to drop off their vehicle at an ARX shop, meet a GEICO auto damage adjuster there to evaluate the repairs needed and drive away in a rental car as long as the appropriate coverage has been purchased. The GEICO adjuster will oversee the entire repair process, provide repair updates to the customer and perform a quality assurance inspection when the repair is complete. After that quality assurance inspection, the customer will return the rental car to the Auto Repair Xpress shop and drive away in her or his repaired vehicle."
Bryan Marangoni, GEICO's auto damage manager for the Philadelphia region said, "The West Chester market is a growing suburb of Philadelphia in the heart of Chester County. Located just 20 miles north of Wilmington, Del., Faulkner will serve as a hub for connecting our customers with hassle-free repairs while managing their busy schedules."
"We are getting a great response from customers on Auto Repair Xpress," said Nancy Pierce, vice president for GEICO's mid-Atlantic region. "We are very excited about our partnership with this dealership and are dedicated to providing service that exceeds our customer expectations."
Pierce continued, "GEICO policyholders, of course, are welcome to have their vehicles repaired at any facility of their choice. GEICO offers ARX repair shops as a convenience to customers who are seeking out repair facility recommendations. And the best part is that GEICO and the repair shop also guarantee the work for as long as you own that vehicle."
To find a local GEICO ARX office, go to http://geico.com/about/find-a-repair-shop/.
GEICO (Government Employees Insurance Company) is a member of the Berkshire Hathaway family of companies and is the third-largest private passenger auto insurer in the United States.* GEICO provides auto insurance coverage for 9 million policyholders and insures more than 16 million vehicles.
In addition to auto insurance, GEICO offers customers insurance products for their motorcycles, all-terrain vehicles (ATVs), and mobile homes. Coverage for life, boats, homes and apartments is available through the GEICO Insurance Agency. Commercial auto insurance and personal umbrella protection are also available.
As a member of the Berkshire Hathaway group of companies, GEICO is rated A++ for financial strength by A.M. Best Company and ranks at the top of several national customer satisfaction surveys. For more information, go to http://www.geico.com.
*A.M. Best
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