GEICO Text Messages

GENERAL INFORMATION

FREQUENTLY ASKED QUESTIONS

What is the GEICO Text Messaging service?
Do I have to enroll in this service?
How many text messages will I receive?
Will these text messages cost me anything?
What number will I be receiving the text messages from?
How do I stop receiving text messages?
Which mobile carriers does GEICO support?
Will the GEICO Text Messaging service work on my specific mobile device or cellular phone?
Can I choose to receive GEICO text messages on more than one mobile device?
I have enrolled in the GEICO Text Messaging service. Why am I not receiving any text messages?
I un-enrolled from the GEICO Text Messaging service. How do I re-enroll?

TERMS AND CONDITIONS

PRIVACY

GENERAL INFORMATION

This is an ongoing text messaging service that provides information related to your GEICO policies and claims. Text messages may include, but are not limited to, information such as:

Payment Due
Payment Failure
Renewal Notification
Claim Status
Claims Digital Payment Acceptance Notice
Claims Service Feedback
Claims Adjuster Information
Repair Shop Information
Repair Status
Rental Car Information

If you are enrolled in the DriveEasy program, the primary policyholder will also receive text messages regarding participation in the program.

GEICO does not charge for this service. However, message and data rates may apply from your mobile carrier. By providing your consent to participate in this service, the account holder approves any such charges from their mobile carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance. Text messages will come from short code 43426 (GEICO). The number of messages received will vary based on your account activity.

HOW TO OPT-IN

You can enroll in the GEICO Text Messaging service when you first purchase a GEICO policy or submit a claim; either online or with a customer sales representative. If you are an existing policyholder, you can also enroll by accessing your online account via ecams.geico.com or via the GEICO Mobile App.

After initiating the enrollment, you may receive an invitation text message from short code 43426 asking you to confirm your enrollment request within 48 hours. This message may be sent in order to confirm that the cell phone number you provided belongs to you. If you receive an invitation text message from short code 43426, reply YES to the invitation text message within 48 hours to complete your enrollment. Once we receive your YES response, we will send you a welcome message confirming your enrollment.

After the enrollment is complete, you may receive periodic standard rate messages related to your policy or claim. If you do not wish to complete your enrollment, do not respond to the invitation text message. If no affirmative response is received within 48 hours, you will be automatically un-enrolled from the service.

If you do not receive an invitation text message, please expect to receive a welcome text message from short code 43426, indicating you are enrolled in the service. The text message will welcome you to the GEICO texting service.

If you do not receive either an invitation text message or a welcome text message from short code 43426, then please log into your GEICO account at ecams.geico.com (or via the Mobile App) to verify your enrollment or contact us at 1-800-861-8380.

Once you are enrolled in the service, if you purchase a new policy or submit a new claim, you will automatically begin receiving text messages for that new policy or new claim.

HOW TO OPT-OUT

To stop receiving GEICO text messages, send STOP, END, QUIT, CANCEL or UNSUBSCRIBE to short code 43426. By doing so, your cell phone will be un-enrolled from the GEICO Text Messaging service.

You will receive a standard rate message confirming your unenrollment.

If other cell phones are enrolled in the service, a STOP to 43426 must be sent from each cell phone that you want to unenroll.

You can also un-enroll all cell phones by logging into your GEICO account at ecams.geico.com (or via the Mobile App) and removing the phone number(s) from the texting option. If you call GEICO, a service representative can also un-enroll the cell phone number(s) from this text messaging service.

HOW TO GET HELP WITH GEICO TEXT MESSAGING SERVICES

For assistance with GEICO text messaging services, send HELP to 43426.

You will receive a standard rate message that provides a link and a phone number.

FREQUENTLY ASKED QUESTIONS

Q: What is the GEICO Text Messaging service?
A: If you choose to sign up, GEICO has a service whereby you can receive GEICO text messages on your mobile device. The text messages will be pertinent to your policy and/or claim. You can view a list of text message categories here.

Q: Do I have to enroll in this service?
A: Yes, you must enroll to receive mobile text messages from GEICO.

When purchasing a policy or submitting a claim, you can enroll via the online sales application, through the claims application, or through a customer sales representative.

After purchasing a policy or submitting a claim, there are several ways to enroll:

You can log into your GEICO account at ecams.geico.com
You can use the GEICO Mobile App to enroll in text messaging. Simply log into your policy and use the gear symbol in the upper right-hand corner to select "Notification Preferences".
You can enroll by calling a GEICO Service or GEICO Claims representative at 1-800-861-8380.

Additionally, you must enroll in this service to receive DriveEasy messages from GEICO. For more information about DriveEasy, click here.

Q: How many text messages will I receive?
A: The number of messages will vary depending on factors like the activity on your policy, your payment frequency, your bill-paying habits, and the claims process associated with your vehicle.

You can stop receiving GEICO text messages at any time by sending STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to 43426. To stop receiving text messages for a specific policy, log into your online account at ecams.geico.com (or via the Mobile App) or call us at 1-800-861-8380.

Q: Will these text messages cost me anything?
A: GEICO does not charge for this service. However, message and data rates may apply from your mobile carrier. By providing your consent to participate in this service, you are approving any associated charges from your mobile carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.

Q: What number will I be receiving the text messages from?
A: Text messages will come from short code 43426 (GEICO).

Q: How do I stop receiving text messages?
A: You can stop receiving GEICO text messages at any time by sending STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to 43426 via your cell phone. By doing so, your cell phone will be un-enrolled from the GEICO Text Messaging service. If other cell phones are enrolled in the service, a STOP to 43426 must be sent from those cell phones so they too become un-enrolled.

Q: Which mobile carriers does GEICO support?
A: The GEICO Text Messaging service works on these major U.S. mobile carriers.

Q: Will the GEICO Text Messaging service work on my specific mobile device or cellular phone?
A: Our GEICO Text Messaging service should work provided that: (1) your phone has the ability to send and receive text messages from a short code and (2) your mobile device uses one of these carriers. If you have a pre-paid wireless plan, you may need to contact your carrier to have them unblock short code text messaging.

Q: Can I choose to receive GEICO text messages on more than one mobile device?
A: No. Any given person can only have one cell phone number enrolled in this service at a time.

Q: I have enrolled in the GEICO Text Messaging service. Why am I not receiving any text messages?
A: There could be several reasons you are not receiving our text messages. They include, but are not limited to, the following:
(1) You have text messages enabled on your mobile device, but the use of "short codes" may be blocked by your mobile carrier, or per your request. In order to receive GEICO text messages, you must have short codes texting enabled. "Short codes" are special telephone numbers (usually five to six digits long) that are used to send text messages to/from mobile phones. They're often used for text messaging services. Please verify that settings on your cell phone allow for text messages from short codes. If you continue to have issues, contact your mobile carrier to verify that your account can receive text messages from a short code.
(2) Your mobile account is with a carrier that we do not currently support. We support these major carriers.
(3) Your mobile account has been suspended or deactivated. Please contact your mobile carrier to verify the status of your account.
(4) You've switched mobile carriers, or you've changed your phone number. When this occurs, we automatically un-enroll your cell phone number from the GEICO Text Messaging service. In order to start receiving text messages again, you'll need to re-enroll in our text messaging service.
(5) You do not meet the criteria for receiving the text messages as described above. For example, you pay your bill more than five days before it is due. Therefore, we have no reason to send you a bill due reminder text message five days before your bill due date.
(6) You did not reply "YES" within 48 hours to the invitation text message that was sent to the mobile device that you provided. Verify that you are enrolled in our text messaging service by logging into your GEICO account at ecams.geico.com (or via the Mobile App) and also verify that the cell phone number is correct.

Q: I un-enrolled from the GEICO Text Messaging service. How do I re-enroll?
A: To start receiving GEICO text messages again, you must enroll in the service in one of the following ways:

Log into your GEICO account at ecams.geico.com, select the policy you wish to receive text messages for, scroll down to the CONTACT INFO area and click on the EDIT CONTACT INFO button.
Use the GEICO Mobile App to sign up for text messaging. Simply log into your policy and use the gear symbol in the upper right-hand corner to select "Notification Preferences".
Enroll by calling a GEICO Service representative at 1-800-861-8380.

TERMS AND CONDITIONS

By enrolling in the GEICO text messaging service, you agree to be bound by the terms and conditions, below. These terms and conditions are subject to change, without notice, at GEICO's sole discretion. The current version of these terms and conditions will be available here and you are responsible for being familiar with the current version throughout the term of your enrollment in GEICO's text messaging service. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ENROLL IN THE GEICO TEXT MESSAGING SERVICE OR, IF ENROLLED, UN-ENROLL IMMEDIATELY.

Participation in the service is not a condition to purchase a policy. However, participation is required to enroll in DriveEasy.
Participation in the service on this short code is standard rated. (Message and data rates may apply.)
If you have any questions, please contact 1-800-861-8380, email us at texthelp@geicomail.com, or text HELP to short code 43426.
This is a subscription-based service. Texting STOP to short code 43426 will ensure that you no longer receive text messages from this GEICO service.
Message frequency varies by account. You may receive a varying number of messages per month depending on factors like the activity on your policy, your address, your payment frequency, your bill-paying habits, and any submitted claims.
Any charges for sending and receiving texts, per the terms of your wireless plan, will appear on your wireless bill or be deducted from your prepaid balance.
We support these major carriers.
You are strictly prohibited from unauthorized use of this text messaging service; this text messaging service is for your personal, private use only.
By enrolling in GEICO's text messaging service, you confirm that you are the subscriber to the phone number provided to GEICO or that you are the customary user of that phone number on a family or business plan and that you are authorized to enroll and receive texts from GEICO's text messaging service.
You consent to the creation of an electronic record to document your enrollment.
You certify that you are at least eighteen (18) years of age or were authorized to enroll and receive texts by your parent or legal guardian.
You authorize GEICO to use autodialer or non-autodialer technology to send text messages to the phone number you used to enroll in the GEICO text messaging service.
Use of GEICO's text messaging service may be monitored and recorded; by enrolling in this service, you consent to such monitoring and recording.
This text messaging service allows you to request and receive messages related to your GEICO policy account(s).
Subject to the terms and conditions of your mobile carrier, you may receive text messages sent to your mobile phone.
Text messaging is effective as soon as you complete the enrollment process. You accept that each text message may not be encrypted and may include information pertaining to your account.

Receipt of each text message may be delayed or prevented by factors affecting your mobile carrier and/or other factors outside of our control. NEITHER WE, NOR OUR AFFILIATES, WILL BE LIABLE FOR LOSSES OR DAMAGES ARISING FROM (A) NON-DELIVERY, DELAYED DELIVERY, OR MISDIRECTED DELIVERY OF A TEXT MESSAGE; (B) INACCURATE OR INCOMPLETE CONTENT IN A TEXT MESSAGE; OR (C) YOUR USE OR RELIANCE ON THE CONTENTS OF ANY TEXT MESSAGE FOR ANY PURPOSES.

We reserve the right to terminate this text messaging service, in whole or in part, at any time without notice. The information in any text message may be subject to certain time lags and/or delays. You may stop receiving text messages at any time by on a given cell phone by sending STOP, END, QUIT, CANCEL or UNSUBSCRIBE to 43426 from that cell phone, or you may also opt-out by logging into your GEICO account at ecams.geico.com (or via the GEICO Mobile App).

TO THE EXTENT PERMITTED BY LAW, THE GEICO TEXT MESSAGING SERVICE IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND; GEICO DISCLAIMS ANY SUCH WARRANTIES, EXPRESS OR IMPLIED; GEICO'S TEXT MESSAGING SERVICE COULD CONTAIN INACCURACIES, ERRORS, OR MIGHT NOT FUNCTION IN THE MANNER ANTICIPATED.

PRIVACY

All information collected from users of our sites is subject to our Privacy Policy, which is incorporated by reference into this agreement. For more information, see our Privacy Policy.

GEICO Text Messages on Short Code 43426 (GEICO)