Using geico.com to report a claim is quick and easy; simply visit our online claims center to begin. Before you get started, take a moment to review the following frequently-asked questions and their answers:
How is reporting my claim online different than reporting it over the phone?
Customers who use GEICO's online claim report receive the same prompt, thorough service we offer over the telephone. The method you choose to report your claim does not affect how quickly, courteously, or carefully we start working on your claim. Reporting your claim online simply allows you to spend time at your computer instead of on the phone.
Don't I need to talk to someone immediately?
No. Our online claim report asks for the same information we get when taking a claim report over the phone. At this early stage of the process, we collect the basic information necessary for us to start working on your claim immediately. As we handle your claim, we may contact you to gather any additional details we might require for our investigation.
What happens after I report my claim?
Once you submit your report, a GEICO claim adjuster will call you (usually within an hour) to confirm the details, gather any additional information we might require, and arrange for a GEICO auto damage adjuster to inspect your vehicle damage. (If you submit your claim later than 8:00 p.m., we will typically call you the next morning.) This adjuster should also explain the claim process, educate you about the next steps, and answer any questions you may have.
How long will it take to complete the report?
Using geico.com to report a claim usually takes between five and 15 minutes, depending on the complexity of your accident. For example, it usually takes longer to report a claim involving five vehicles than it will to report a claim involving two vehicles.
What information do I have to know to report a claim?
Our online claim report application only requires you to provide the following basic information:
- the state where the accident occurred;
- the date and time the accident happened; and
- a general description of what happened.
What other information might be helpful when I report a claim?
In addition to the basics about the accident, our online report application asks for detailed information. This detailed information helps us handle your claim as quickly and accurately as possible, so we recommend that you try to answer as many of the questions as you can.
Here are a few of the details that help us the most:
- The location where your vehicle was towed.
- Where to find it: Tow drivers usually give information to vehicle owners before moving vehicles. The police often know where vehicles are towed after an accident.
- How we use it: If your vehicle can't be driven, one of GEICO's auto damage adjusters can inspect it at its current location. Also, if your vehicle is at a tow lot that charges a storage fee, we can arrange to have it moved elsewhere.
- Police Department involved (if any) and the accident report number.
- Where to find it: Police often distribute this information at the scene of the accident.
- How we use it: We often use the police report to verify information about the vehicles and parties involved. Sometimes we contact police officers directly for information.
- As much contact information (phone number, email or street address) as possible for everyone involved in the accident.
- Where to find it: People often exchange information at accident scenes. Contact information is usually included on information exchange forms provided by the police.
- How we use it: Contacting everyone involved is a key step toward completely resolving a claim.
- License plate numbers for other vehicles involved.
- Where to find it: People often write this down at the scene of an accident. License plate numbers are often included on information exchange forms provided by the police.
- How we use it: License plate numbers are useful in finding vehicle owners. They also help GEICO's auto damage adjusters ensure they're inspecting the right vehicle.
- Insurance information for other vehicles involved.
- Where to find it: People often write this down or even exchange insurance cards at the scene of an accident. Insurance information is often included on information exchange forms provided by the police.
- How we use it: We often work directly with other insurance companies to ensure your claim is handled quickly and fairly.
- Description of any damaged property other than a vehicle damaged in the accident.
- Where to find it: Sometimes this is included in the police report.
- How we use it: The better the description we have of the damaged property other than a vehicle (such as a mailbox or a fire hydrant), the better the chance we have of inspecting and handling the damage quickly and correctly.
This material is intended for general information only. It does not expand coverage beyond the policy contract. Please refer to your policy contract for any specific information or questions on applicability of coverage.
