GEICO is Here to Help During the Coronavirus Outbreak
GEICO understands the concerns about coronavirus (COVID-19) may be causing anxiety and fear. Our priority is the health and safety of our customers, our employees, and the community. While we continue to monitor this situation closely, we're actively taking steps to make sure we're able to provide you with the service you need.
Payment Assistance and Help for Policyholders
While many things may feel out of our control, we're focusing on what we can control. For our policyholders that are unable to make a payment due to COVID-19, we want you to know that we're here to help support you. Effective immediately, we're pausing cancellation of coverage due to non-payment and policy expiration through April 30, 2020. We hope that this can provide some peace of mind to you, our policyholders.
We also understand that everyone's financial situation can be different. We're dedicated to working with you, including flexible payment plans and/or special payment plans once normal billing resumes.
Last Updated: March 31, 2020
Frequently Asked Questions
What does "pausing cancellation of coverage" mean for me?
This policy is intended to help support our policyholders who cannot make a payment at this time due to COVID-19. If you can make a payment, we strongly encourage you to do so, as unpaid bills must still be paid after the pause period to avoid cancellation.
Does this mean I don't need to pay my bill?
No. You'll still owe the amount due on your GEICO policy, once the pause period has ended.
Will I still be billed if I'm on AutoPay?
Yes. If you're enrolled in AutoPay, your payments will still occur at your scheduled time.
If you need to make any changes:
- Log in and visit automatic payments
- Here you can either postpone your payment (if eligible) or stop automatic payments
For users that have automatic bill payments through their bank or other financial institutions, you will need pause or stop those payments through those organizations.
Please note that if you stop AutoPay, you'll need to come back and re-enroll if you want to use this service in the future.
Should I still make a payment if I can?
Yes. This pause in cancellation is meant to help support our policyholders that are facing financial hardship during this time. All unpaid bills will still be owed once the pause period has ended.
What if I can only make a partial payment?
We want the opportunity to work with you and help support you where we can. This includes offering flexible payments and special payment plans for those that need it when normal billing operations resume.
What does policy expiration mean?
Policy expiration refers to the end date of an insurance policy, or the final date it is in effect. As the current policy's end date approaches, an offer to renew the policy is sent. If you do not submit the payment for a renewal policy, the offer to renew is cancelled and the policy will expire on the end date.
What does the suspension of policy expiration mean?
The suspension of policy expirations means we will not be processing the cancellation of a renewal policy until April 30, 2020 if you are unable to make a payment.
Does the cancellation pause apply to my policy?
The cancellation pause applies to GEICO Auto, Motorcycle, ATV, RV, Umbrella, Commercial Auto, Rideshare and Boat polices. GEICO issues some polices through partner companies. For policies not listed, please check your policy documents and contact the appropriate insurance company. If you can't find your paperwork, you can contact us at one of the numbers below*:
(Homeowners, Renters, Condo, Mobile Home and Landlord)
(888) 395-1200 Business
(Business Owners, General Liability, and Professional Liability)
(800) 841-1621 Life (888) 532-5433 Travel (844) 810-1598 Overseas (800) 248-4998 Identity Protection (866) 372-0634 Pet (800) 793-2003 Jewelry (888) 903-9174
The fastest way to manage your policy is through our mobile app or geico.com.
You can easily:
- Access your ID cards to email, print, or save them
- Report a new claim
- Check the status of an existing claim
- Pay your bill, and more
The Best Way to Get Policy Documents: Paperless Policy
In the event postal service is disrupted, you can sign up for your Paperless Policy to help make sure you don't miss important information about your policy.
- Stay organized
- Avoid losing documents
- Reduce clutter
The fastest way to make a payment or change billing is on the GEICO mobile app or on geico.com.
For the fastest service, we strongly encourage you to access your account online through the GEICO Mobile app or geico.com to make policy updates, check claim status, and more. It's easier and faster to manage your account digitally, as call wait times may be longer than usual. No app? Download it free now:
OR Text MOBILE to 43426 (GEICO) to download now**
Thank you for being part of the GEICO family. We value you and your business and want to continue providing excellent support. We will continue to keep you updated.
*Please note that call wait times may be longer than normal.
**GEICO does not charge for this service. However, data rates may apply from your mobile carrier.
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