GEICO names Shawn Burklin senior vice president; Kim Ottman to head claims operations for Florida region
Lakeland, Fla., July 5, 2016 – GEICO recently named Shawn Burklin senior vice president to oversee GEICO regional operations officers in Lakeland, Fla., and Macon, Ga. The regions serve nearly 5 million customers in 16 states. Burklins previous assignment was regional vice president of GEICO's West Coast operations in San Diego.
In addition, Kim Ottman was promoted to assistant vice president of claims for GEICO's Florida operations. Ottman previously served as the region's liability director.
Burklin joined GEICO in 1995 in the claims department in the Fredericksburg, Va., regional office, and soon after entered the company's management intern program. Two years later, Burklin was promoted to claims attorney, and by 2000 he was named managing senior attorney.
Burklin went on to serve as assistant vice president for the company's Lakeland regional office, before moving to the company's headquarters in Chevy Chase, Md., in 2007 as vice president of claims. He was later named vice president of GEICO's Southeast operations, at the company's Macon, Ga., regional office. In 2010, Burklin was named to head the San Diego regional office as vice president, where he was responsible for customer operations in California, Hawaii and Alaska.
Before joining GEICO, Burklin was a private-practice attorney. He holds an undergraduate degree from Eckerd College in Florida and a juris doctor degree, with honors, from the University of Florida.
Burklin will relocate to Lakeland, to succeed George Rogers who retired after 48 years with GEICO.
Ottman has been with the company for 18 years, taking on additional responsibilities in Lakeland's claims department.
Ottman began her GEICO career in 1998 as a claims examiner in Lakeland, and soon advanced into supervision overseeing claims service representatives, personal injury protection claims and telephone claims representatives. In 2008, Ottman worked as planning manager and later served as claims manager and branch manager, responsible for Miami and Ft. Lauderdale, Fla., operations. In 2010, Ottman transitioned to GEICO's headquarters where she worked as director of performance review prior to becoming the liability director in Lakeland in 2012.
Ottman earned a bachelor's and master's degree in business administration from Nova Southeastern University in Florida.
GEICO (Government Employees Insurance Company), the second-largest auto insurer in the U.S., was founded in 1936 and insures more than 28 million vehicles.
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