GEICO Reviews And Ratings From Customers

I logged in to my Geico account and tried to do an on line quote, guess what, you can't do it on line if you log in. Kind of stupid isn't it, especially if you don't have cell service at home.

How long does it normally take on a Saturday night around 7pm to connect with someone at GEICO about needing roadside assistance after a breakdown?

no accident, why the increase, ck all your files under advice

GEICO was unable to provide roadside service as agreed upon in service contract. Failed to provide a wrecker service and after several hours advised it would not be until the next day before a wrecker could respond. First time use of service that was paid for every year for 10 years plus. Terrible costumer service basically sorry for you luck but nothing we can do for you.

We are both elderly and don't shop for products as much as we should. After getting various quotes from brokers and other large well known insurance carriers, for the same coverage, GEICO is largely overpriced and charges fees for changes. It's a shame, since this company used to be rated top of the line, best coverage for a reasonable price. The drastic cost difference was shocking.

Glass claim was recommended to pay my deductible (which was more than the repair itself). Also, trying to access renters insurance through the app, on the internet, or by phone to make an adjustment is a pain due to third party service. Geico has been great for the 11 years I have been with them... without having a claim or contacting them. Every interaction I continue to have with Geico is full of time wasting procedures going through phone menus, being transferred only to be told I have the wrong extension, and no human connection. While rates are good, customer service is, as the title provides, garbage.

I am having a terrible experience with Gieco insurance company. I am an excellent driver and never had a car accident. Yet, this company gives me huge rate increases every six months with no real reason why. I am very disappointed! These rates increases are unfair and ridiculous.

I dont have any accidents and receive any traffic ticket but my premium keeps increasing.

self explanatory

I was not communicated in writing as to why my insurance is going up, I was never told and and was given a chance to review the cost. I realized my insurance going up when I logged into my account. I felt that Geico is not offering customers a communication explaining the cause of higher insurance cost, posted wrong infomation about the liability of accidents, said I am at fault when I am not and had to take letter from the under writer that I was not at fault. I do a job and if I have to pay 650 dollar for insurance, my choices became tight between leave driving or find other insurance. New York State has to adopt law controlling the insurances. 3 accidents (2 no fault, 1 gave liability of 50% when I did not agree with the liability (The other person crossed the lane and encroached into my lane and hit) and 2 points in 5 years which I pleaded not guilty and made 15 minutes late during the hearing day and default penalty was declared by the time I reached, did not know how to appeal. I had bad experience.