GEICO Reviews And Ratings From Customers
Customer Reviews for Car Insurance
Claims and Inspection Process
By SC91313 on June 14, 2018 policyholder claim
I've had by far the worst experience with my most recent claim I've been trying to schedule my 2nd inspection, between the adjusters "schedule" and the explanation process of what is expected is terrible. I was told I had to take my car to the shop and meet the adjuster for the supplement review? but turns out I could of taken my car to the shop and have them or myself send an invoice over? I am over this.. every collision claim with Geico is a headache all on it's own.
- Gender: FAge: 25-34
- Years insured with GEICO: 6-9 years
Cannot get quote or update policy via website
By steveb4435 on June 03, 2018 policyholder
Geico overall has been great, but every time I try to quote or update my policy (eg, add a vehicle or change coverage) it says it cannot do it online and I must wait 24 hours to get a quote by email. This is not a good online experience.
- Gender: MAge: 45-54
- Years insured with GEICO: 4 years
Loyalty means nothing
By Holidayrose on May 17, 2018 policyholder claim
After 20 years of loyal service Geico has decided after 3 uninsured motorist accidents in the past 6 years to more than double my rates. we were not at fault in any of these accidents. I will never recommend Geico again ever.
- Gender: FAge: 55andOver
- Years insured with GEICO: 15 years or more
Terrible Website
By carguru on May 12, 2018
Trying to add a vehicle, but since I cancelled a vehicle within the last 6 months there is no way to do this online. Access to everything is blocked unless I reopen insurance on a vehicle that was sold.
- Gender: MAge: 25-34
Why can't I put a vehicle in storage.
By Disgruntledcustomer111 on May 09, 2018 policyholder
I have multiple cars that I own and some I put in storage at various times throughout the year. Why doesn't the on-line services allow this option. This is a significant inconvenience to have to call customer service to make these simple policy changes.
- Gender: M
price
By candy88 on May 06, 2018 policyholder
i have been with the Geico family for some time now and the price never gos down it just keeps going higher why the Government never put a roof on insurance so every year it gos up not down when will it end
- Gender: FAge: 55andOver
- Years insured with GEICO: 6-9 years
forms department
By on April 22, 2018 claim
Agents in the forms department are unprofessional and argumentative with customers
- Gender: FAge: 45-54
- Years insured with GEICO: 4 years
Roadside Assistance
By Roadsideisawful on April 15, 2018 policyholder claim
I DO NOT recommend the roadside assistance. It took them TWO HOURS to get to my daughters car!!!!!!! Said the driver didn’t “update” his GPS. But, it still took them TWO hours to get to her car. I will NEVER use their roadside again.
- Gender: FAge: 35-44
- Years insured with GEICO: 5 years
driving habits
By Merl on April 13, 2018 policyholder
are about 3,000 miles/year, the payments are about twice what thay should be
- Gender: MAge: 55andOver
- Years insured with GEICO: 3 years
payment history is hard to find
By areyoukidding on April 06, 2018 policyholder
impossible to find payment history. and even submitting a review is a pain.
- Gender: MAge: 35-44
- Years insured with GEICO: 2 years