GEICO Reviews And Ratings From Customers

Not happy

For someone with my driven record it's a shame that the rates are so high and NO one has tried to help lower them. Allstate is offering the same plan for 117.00 less as long as I have been a customer it is just a shame.

YOUR WEBSITE IS A MESS. I WANT SEND AN EMAIL. I DON'T HAVE TIME TO TALK, BUT WHEN I LOG INTO MY ACCOUNT IT WON'T LET ME SEND ONE.

On December 3 2017 I called Geico and put my vehicle in storage. They said I would receive 70 percent of my money back on my policy for the vehicle when I took it out of storage. I took the vehicle out of storage on April 3rd 2018. I paid $894 in December so I was expecting to get back 70% but instead I received just $242. 70 percent of $894 is $625 so I called Geico and they explained that I was only to receive 70percent of what I paid minus what I paid for comprehensive coverage. This is fine, however I was not expecting this, because some customer service rep did not do their job and explain it correctly to me in December. They said 70 percent period, not 70 percent of everything minus comprehensive coverage. So I was set up for expectations by a rep who did not do their job in explaining things correctly, and now I am furious at the company because I did not get the money I was set up to expect I was going to receive.

Disappointed in the fact that a representative can even provide an authorize repair shop without opening a claim.

6 months ago my policy was up for renewal and the premium increased over $50. I completed the safe driving online course and my rate was decreased $60. My renewal notice just arrived and once again, it increased another $50. That's over $100 in a year which is a 13% increase!! Is our income commensurate with this increase? For a company with profits of 25 billion and new lower tax rates from the federal government, I'm appalled. My parents were government employees and always had GEICO. I continued with GEICO for over 50 years and am surprised at how your long term customers are being treated.

Everyone who I have talked to about menial topics has been great, but my rates went up by about 13 percent with no explanation other than an email that listed my new rates. It is a challenging spot to be in, as the rates are still relatively cheap. I suggested that maybe it would be good idea to notify customers with a specific reason as to why rates have increased. In my feedback request, I didn't hear any response, not even a "we'll consider it" or an explanation as to why the company can't provide that information. The FAQ offers a pretty general explanation of what could be the reason, but nothing specific. It is especially frustrating, because I have had a clean record the entire time I have been with the company. I think that since the rates are cheap enough, the company feels like it doesn't have to justify or elaborate any rate increase because I "saved 15 percent or more on my car insurance."

all i want to do is view a copy of my payment history seems limited for that sort of data.

I have been with Geico for over ten years. I have not had any accidents or traffic tickets or claims until I claimed a cracked windshield last month. My rate continues to go up every year. And after the cracked windshield my new rate went up $240.00 a year. This is ridiculous. I hear other insurance give rebate checks, etc for good driving. Geico gives nothing and increases rates yearly. After ten years of continued coverage I find that absolutely appalling.

Im really upset I get told one price for my renew adding my son and his car and then when I look at the monthly payments its different I called and something had change that they no longer offer that why give a price if its gonna be change I really im not happy with geico ive had this insurance for over 10yrs and it never changes it just keeps going up and up