GEICO Reviews And Ratings From Customers

Have a problem with viewing multiple policies online as I have auto/home with Geico. Recently incurred a loss to my vehicle, living in Iowa the deer are heavy in the roadside ditches. The adjuster met me accordingly and had no issue there. The Geico app is okay for identification cards but other than that I'm not on their app. The auto policy side of things are okay. Its getting to other policies is my issue.

you will spend a half hour going in circles to try to do one thing, then have to call customer any way, don't waste time on the site

My vehicle was involved in an incident with a deer. I scheduled an appointment to get an estimate on my damage. Seeing as I had to go out of town to the adjuster, I took the day off of work. Once I got to the body shop, they informed me that I was the 3rd person to show up for an estimate that day. The Geico adjuster was out of town and obviously would not be there to do the estimate. The body shop informed me that they would get in touch with Geico and work around my schedule so I could come back another time. Maybe 4-5 hours later, the body shop called and told me that Geico would ok them to do the estimate. By this time, I was already out of town and it was closing time for the body shop. Now I must wait even longer to get my vehicle in to be looked at.

I was sold a non-owner auto policy over the phone, with the agent promising me I could change coverage at any time over the app or on the website. So, he promised, if I rent a car I can just raise the coverage with a flick of my finger. Turns out, that's not an option for the non-owner policies. You actually have to call them and ask the agent to quote whatever coverage changes you want, and since there are all sort of coverage option that mean it isn't really convenient to figure out which option works best for you. I'm kinda disappointed.

I called at around 5:00 pm PST from San DIEGO and received a horrible service.

Not happy

For someone with my driven record it's a shame that the rates are so high and NO one has tried to help lower them. Allstate is offering the same plan for 117.00 less as long as I have been a customer it is just a shame.

YOUR WEBSITE IS A MESS. I WANT SEND AN EMAIL. I DON'T HAVE TIME TO TALK, BUT WHEN I LOG INTO MY ACCOUNT IT WON'T LET ME SEND ONE.

On December 3 2017 I called Geico and put my vehicle in storage. They said I would receive 70 percent of my money back on my policy for the vehicle when I took it out of storage. I took the vehicle out of storage on April 3rd 2018. I paid $894 in December so I was expecting to get back 70% but instead I received just $242. 70 percent of $894 is $625 so I called Geico and they explained that I was only to receive 70percent of what I paid minus what I paid for comprehensive coverage. This is fine, however I was not expecting this, because some customer service rep did not do their job and explain it correctly to me in December. They said 70 percent period, not 70 percent of everything minus comprehensive coverage. So I was set up for expectations by a rep who did not do their job in explaining things correctly, and now I am furious at the company because I did not get the money I was set up to expect I was going to receive.

Disappointed in the fact that a representative can even provide an authorize repair shop without opening a claim.