GEICO Reviews And Ratings From Customers

Customer Reviews for GEICO Car Insurance

Car Insurance provides protection from losses resulting from owning and operating a vehicle. GEICO has been helping Americans meet their auto insurance needs since 1936. Read GEICO reviews and experiences that auto insurance customers have had with customer service, claims handling, insurance rates, and online transactions.

Average Customer Rating: 4.5 out of 5 stars
4.5 / 5 (13,219 reviews)

Customer Reviews for Car Insurance

4 out of 5 star rating
Great Service

By Dean on December 17, 2007 policyholder

I had a question about my policy and found the phone person to be very knowledgable and eager to help me understand my policy in terms I could understand. In todays age of mass marketed call centers I was very pleased to talk with someone that I could understand and who understood me.
  • Gender: MAge: 35-44
  • Years insured with GEICO: 2 years
Customer ServiceRating: 100%
Value/FairnessRating: 80%

4 out of 5 star rating
Decent

By Chris on December 17, 2007 policyholder

As a 20 year old male, they have some good multi-car programs and fair prices compared to other companies. They offered the lowest premium on my corvette and close to lowest on my truck. Customer service is good (although they have a tendancy to sell a lot.. it is their business I suppose). Only real complaint is the overall cost of insurance for anyone under 25, which isnt really geico's fault but still generally unfair. They also recently started up the recurring payment and allowing you to use your own credit card to do it, prior to that it was a monthly annoyance to pay.
  • Gender: MAge: 18-24
  • Years insured with GEICO: 1 year
  • Pros: Good and fair prices compared to other companies, quick claim response, always available for contact
  • Cons: Advertises their credit card too much, just recently allowed you to use your own credit card and recurring payments
Customer ServiceRating: 100%
Value/FairnessRating: 60%

4 out of 5 star rating
Easy Purchase

By Adam on December 17, 2007 policyholder

Great experience with Geico. Looking forward with doing business with the company.
  • Gender: MAge: 25-34
  • Pros: Fast, easy, convenient
Customer ServiceRating: 80%
Value/FairnessRating: 80%

4 out of 5 star rating
Great Rates

By BigBoi84 on December 17, 2007 policyholder

Geico have great rates. They were the cheapest for my age group by far. No complaints, but shop around then choose the company right for you.
  • Gender: MAge: 18-24
  • Years insured with GEICO: 4 years
  • Pros: Great prices
  • Cons: None so Far
Customer ServiceRating: 80%
Value/FairnessRating: 80%

4 out of 5 star rating
What I think

By Sharky147 on December 17, 2007

I had an accident once and they were awesome about handling it very quickly. I have need roadside and for the most part good. They need to check places before sending us there to make sure we don't have an out of pocket and if we do paying the right person, and making changes can be complicating and I have had to go through many people to get it dealt with properly. Overall, I am satisfied and will remain insured with them.
  • Pros: Good insurance overall, good price
  • Cons: No discounts at locations
Customer ServiceRating: 80%
Value/FairnessRating: 60%

4 out of 5 star rating
Excellent Service

By lisard on December 17, 2007 policyholder

  • Gender: FAge: 35-44
  • Years insured with GEICO: 5 years
  • Pros: Excellent Service
  • Cons: $1.00 charge for automatic payments
Customer ServiceRating: 80%
Value/FairnessRating: 60%