GEICO Reviews And Ratings From Customers

Someone got the memo that customer service is king. First, the IVR (the automated system that prompts you through the menu) is rapid and doesn't harangue you with lots of happy talk, it gets you to a human in customer service quickly. Second, that human is knowledgeable, courteous, patient, and professional. Third, I've never encountered a screw-up, where they don't have the proper information, e.g. dropped coverage, etc. I especially want to give props to "Albert" in customer service. Five thumbs up.

she was very helpful to me over the phone and try to help all the way to save money & apply discounts possible. I recommend your company because of her who was so good agent not to stop until I got the full satisfaction. SHE IS A GREAT AGENT IN GEICO ! IF YOU READTHIS COMMENT, SUSAN, THANKS FOR YOUR BIG HELP TO US ! GOD BLESS YOU & YOUR FAMILY !!! PURIE

After having a financial hardship, I reevaluated my insurance options. Most companies wanted to charge more for the same coverage, but Esurance's commercials claimed they could do better than Geico, by as much as $70. So, I gave them a call. For the same coverage on my policy, they wanted to charge me another $60. That's right, instead of saving a bunch, or even cutting even, I would instead pay SIGNIFICANTLY MORE. And the kicker? A few months ago I considered making a claim with my car. The rep from Geico was very professional, organized, punctual, and had a rental ready for me. I ended up not needing it, but the overall experience was delightful. Tonight's call to Esurance? I felt like I was talking with a zombie, who did not care for his job and wished he was anywhere but there. I get that it's Sunday night, but come on. In short, Geico has been honest with me and always helped out, going above and beyond. I will be sticking with them for the forseeable future.

Everything: the quotes, the amounts covered, questions were answered I didn't even have to ask. I will recommend this sight definitely.

Great company in my experience so far! BUT --on line used to be easy - now it's awful. If I already have online access why do i have to go through the whole sign-up again? The user name directions obviously don't mean much --- per my sign on today. Don't fix things that aren't broken!!!

I was a little confused at first but once I began to use my brain this site came in very handy, thank you so much for the user friendly site

I purchased a new vehicle and called to add it to my policy and It was handled with professionalism and great customer service. Thank you for a great service !

First time using online service and made a claim to have my windshield replaced. After a terrible day, using this claims service online that was simple, fast and easy, it really made things a lot better and weight has been lifted off my shoulders. I'm thrilled to know in addition that I am covered, with service coming to my home. With a new baby coming in just a couple of weeks I didn't think I'd be able to afford a replacement. I'm happy to know my family will be safe and I don't have to worry. So very grateful for this wonderful service.

Geico's customer service is great. I have dealt with many vehicle changes and accidents during my children's novice years. All customer and claims support has been patient and knowledgeable. Also, I seldom go to the website, but needed to adjust my payment information....the site is easy and simple. I appreciate this company's way of work!

Geico has been REAL good to me! from the beginning when transferring my service years back, to the present; the company has illustrated a level of superior customer service that is on par with 5 star service providers across many industries. I would not think about moving my services to any other brand.