GEICO Reviews and Ratings from Insurance Customers

Customer Reviews for GEICO Emergency Road Service

GEICO Emergency Road Service puts you in touch instantly with people who can either put you back on the road or take you to a place where repairs can be made. Whether it's a flat tire that needs to be changed, a battery that requires a boost or a mechanical problem that means a tow to the garage, you're ready.

Average Customer Rating: 4.7 out of 5 stars
4.7 / 5 (1,222 Reviews)

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GEICO Reviews for Emergency Road Service

1 out of 5 star rating

By NeedImprovement on October 07, 2009

Service very affordable. Better communication needed on how to properly use ERS.
  • Pros: affordable
  • Cons: Must read small print
Claim ServiceRating: 20%
Value/FairnessRating: 20%
Customer ServiceRating: 20%

1 out of 5 star rating
Horrible Roadside Tech

By on October 07, 2009 policyholder

When the lock out tech showed up, he asked me why I didnt wait till the morning, and that I was lucky he was close by! If i ever need them again, I will request another company.
  • Gender: MAge: 25-34
  • Years insured with GEICO: 1 year
  • Pros: Fast
  • Cons: Rude, unprofessional
Claim ServiceRating: 100%
Value/FairnessRating: 20%
Customer ServiceRating: 100%