GEICO Reviews and Ratings from Insurance Customers

Customer Reviews for GEICO Military Car Insurance

From the day we opened our doors in 1936, the men and women serving our country have filled a special place among our GEICO policyholders. Staffed with veterans from all services, GEICO's Military Center is dedicated to the sales and service of Military policies.

Average Customer Rating: 4.4 out of 5 stars
4.4 / 5 (1,022 Reviews)

87% of reviewers would recommend GEICO insurance to a friend.

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GEICO Reviews for Military Car Insurance

1 out of 5 star rating
TELEPHONE PAY

By WILLYC on January 14, 2021 policyholder claim

i WAS NOT TOLD THERE WAS A $20 CHARGE FOR USING A CREDIT CARD WHEN I MADE MY PAYMENT!!! I COULD NOT STOP IT BEFORE IT WENT THROUGH. 20 MINUTE WAIT TIME APROX FOR AN AGENT . I REFKUSES TO PAY THAT FEE FOR CREDIT CARD USE. I COULD HAVE ;USED DEBIT CARD IF TOLD!!!
  • Gender: MAge: 55andOver
  • Years insured with GEICO: 15 years or more
Value/FairnessRating: 20%
Customer ServiceRating: 20%

1 out of 5 star rating
The Automated Service is the worst

By JeffreyT on December 30, 2020 policyholder

I am trying to see my ID cards and don't have them all listed. I called to see about getting the missing ones added. Your automated service would not allow me to get beyond the Auto attendant. If a customer wishes to speak to a representative then do not waste their time by making them punch all kinds of buttons to get to them. Very dissappointed. I rarely call this company for any reason - you should be well staffed as I am sure there are a lot of people like me. Very poor experience when having to contact customer service.
  • Gender: MAge: 45-54
  • Years insured with GEICO: 15 years or more
Claim ServiceRating: 60%
Value/FairnessRating: 80%
Customer ServiceRating: 20%

1 out of 5 star rating
Horrible

By notacustomeranymore on December 26, 2020 policyholder

Wait times are atrocious, prices are over-the-top, service is horrible.
  • Gender: MAge: 25-34
  • Years insured with GEICO: 4 years
Claim ServiceRating: 20%
Value/FairnessRating: 20%
Customer ServiceRating: 20%

1 out of 5 star rating
Agents/web site not helpful

By Luv2Spit on October 06, 2020 policyholder

The web site keeps getting an error when i try to update information. The I wait 60 mins on hold for an agent that says "don"t worry, your policy is fine" then I receive a threatening letter in the mail about the issue. Bad service. I hate to see how they are if I have a real issue.
  • Gender: MAge: 55andOver
  • Years insured with GEICO: 10-14 years
Claim ServiceRating: 20%
Value/FairnessRating: 20%
Customer ServiceRating: 20%

1 out of 5 star rating
Double charging

By chargedtoomuch on September 28, 2020 policyholder claim

I have been getting double charged for insurance for 3 years now
  • Gender: FAge: 18-24
  • Years insured with GEICO: 3 years
Claim ServiceRating: 100%
Value/FairnessRating: 20%
Customer ServiceRating: 20%

1 out of 5 star rating
People answering phone are awful

By MyTimeisValuableToo on September 25, 2020 policyholder claim

I was on hold for 23 minutes. When it was finally answered, no one said anything. I waited another 10 minutes and no one answered. It was like someone answered, put me on hold again (no music), and hoped I'd go away.
  • Gender: FAge: 45-54
  • Years insured with GEICO: 10-14 years
Claim ServiceRating: 100%
Value/FairnessRating: 60%
Customer ServiceRating: 20%

1 out of 5 star rating
insurance rates

By hrm983 on September 04, 2020 policyholder

I was expecting a 15% discount but I can't tell because they went up on my policy. We have had insurance with you for a long time and our driving records are clean so why the increase?
  • Gender: FAge: 55andOver
Claim ServiceRating: 40%
Value/FairnessRating: 20%
Customer ServiceRating: 20%

1 out of 5 star rating
GEICO BOUNCED A CHECK

By David72727272 on August 21, 2020 policyholder

GEICO bounced a check they sent me. I made numerous attempts to reach someone and yep you guessed it, they bounced me around too. Not one person could help, it's been 4 months and not one person has called, or emailed about their bad check. The website has no phone numbers and chat says there are no agents available. GEICO takes your money then disappears.
  • Gender: MAge: 45-54
  • Years insured with GEICO: 10-14 years
Claim ServiceRating: 20%
Value/FairnessRating: 20%
Customer ServiceRating: 20%

1 out of 5 star rating
I am being overcharged

By foundational on June 16, 2020 policyholder

I paid $770.00 and I am not supposed to have a payment until August. Additionally, the premium keeps going up.
  • Gender: MAge: 18-24
  • Years insured with GEICO: 5 years
Claim ServiceRating: 20%
Value/FairnessRating: 20%
Customer ServiceRating: 20%
overpayments

1 out of 5 star rating
Poor customer services

By Sebc1985 on April 30, 2020 policyholder

You guys charged my account incorrectly. I called customer services. The first agent tried to assist me. It was beyond her scope of support. So she transferred me to someone who can. This 2nd agent was in the process of helping me when I had to step away for less than 15 seconds. She disconnected the call and did not have the courtesy to call me back OR write ANY NOTES in my account. I called back and the 3rd rep had no idea who to transfer me to or her supervisor was still in bed. This rep has a real attitude problem and is not assisted properly. I get that3 company. I just started a policy here and not even a month in.
  • Gender: MAge: 25-34
  • Years insured with GEICO: 1 year
Claim ServiceRating: 20%
Value/FairnessRating: 20%
Customer ServiceRating: 20%