GEICO Reviews And Ratings From Customers

Customer Reviews for GEICO Auto Repair Xpress®

GEICO's Auto Repair Xpress (ARX) program is fast and convenient; our goal is to have you back on the road with a high-quality repair as quickly as possible. You can drop off your car at a convenient ARX shop and set up a rental car if you have rental car coverage.

Average Customer Rating:
4.6 / 5 (1,643 reviews)

Learn More

Customer Reviews for Auto Repair Xpress®

Quickest repair ever

By Midoue on October 07, 2009 policyholder claim

It was not the shop's heartache to provide transp. for me in order for me to continue with my basic routine as far as even entering into the Sabbath on time, but with great customer value and care my questions were all answered relieving me of a that short moment awaiting the final work as promised.
  • Gender: FAge: 25-34
  • Years insured with GEICO: 1 year
  • Pros: Superior customer value sums it up
  • Cons: see below
Claim Service
Value/Fairness
Customer Service

Geico good:repair shop horrible

By Dana0303 on October 07, 2009 policyholder claim

While dealing with geico directly was quite easy, i would in no way recomend the repair facility geico listed. The facility made several mistakes when repairing my vehicle. I had to return it to have it fixed more than once. Another shop had to eventually fix what they could not. Parts were not fixed, and the general care taken at the facility was extremely poor.
  • Gender: MAge: 18-24
  • Years insured with GEICO: 1 year
  • Pros: Eventually got finished
  • Cons: Timely, many mistakes, many excuses
Claim Service
Value/Fairness
Customer Service

Highly expensive

By kasr on October 07, 2009 policyholder claim

I enquired the cost of same repair in another body shop. It was 50% cheaper! I only got it repaired in Geico Auto Repair Express Sevice center because I wanted the process to be smooth and also because my claim was completely covered by my policy and I did not have to worry about paying for the highly inflated labor charges for the repair.
  • Gender: MAge: 25-34
  • Years insured with GEICO: 1 year
  • Pros: Smooth process
  • Cons: Highly expensive labor charges
Claim Service
Value/Fairness
Customer Service

Wonderful Service

By flygal on October 07, 2009 policyholder claim

I was overall very impressed with Geico from start to finish. My auto was hit in a parking lot...Geico took care of everything & even sought out to have my deductible refunded from the hit and run driver. I would definately recommend Geico. The shop did an excellent job on the repairs!
  • Gender: FAge: 45-54
  • Years insured with GEICO: 1 year
  • Pros: Fast, professional
Claim Service
Value/Fairness
Customer Service

mediocre at best

By cpsfl on October 07, 2009 policyholder claim

This review is for the Geico approved repair shop, *NOT* Geico itself. Geico was great, they got me in a rental car immediately and took care of the overcharges on the bill when the shop took longer than estimated. The shop, Universal Auto Collision, was slow and did very sloppy work. Given the choice, I wouldn't use that shop again.
  • Gender: MAge: 25-34
  • Years insured with GEICO: 10-14 years
  • Pros: car was drivable again after repairs
  • Cons: took 50% longer than estimated, several areas were not repaired
Claim Service
Value/Fairness
Customer Service