GEICO Reviews And Ratings From Customers

Customer Reviews for GEICO Auto Repair Xpress®

GEICO's Auto Repair Xpress (ARX) program is fast and convenient; our goal is to have you back on the road with a high-quality repair as quickly as possible. You can drop off your car at a convenient ARX shop and set up a rental car if you have rental car coverage.

Average Customer Rating:
4.6 / 5 (1,643 reviews)

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Customer Reviews for Auto Repair Xpress®

Fastest Repair Ever

By 4geico on October 07, 2009 claim

The whole process of claiming and repair setup was easier than ordering at McDonald's. Two thumbs up.

Saved $10 by Switching to GEICO

  • Years insured with GEICO: 15 years or more
  • Pros: Speed and Easy Process
  • Cons: Not enough centers like this
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Value/Fairness
Customer Service

A hassle-free experience!

By NancyDrew on October 07, 2009 policyholder claim

I've never experienced a claim to repair my car - this is the first new car I've owned. Geico made it so easy, practically held my hand through the entire process! Great customer service and the ARC Center, although quite far from my home, was well worth the drive. Drive in, drop off the car, pick up the rental they have waiting for you, and that's it! When your car is ready, everything repaired is explained and that's it! You're done and your car is ready to go! I always thought a claim like this would be a horror show to deal with, but it couldn't have been easier. I've been a Geico customer for more than 20 years and I've always gotten great prices, great advice, and great customer service.
  • Gender: FAge: 45-54
  • Years insured with GEICO: 15 years or more
  • Pros: one stop for estimate of damage and repairs
  • Cons: None
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Value/Fairness
Customer Service

Check out this service

By IrieJah on October 07, 2009 policyholder claim

I give it 5 stars.
  • Gender: FAge: 35-44
  • Years insured with GEICO: 1 year
  • Pros: Quick response time, and fast service
Claim Service
Value/Fairness
Customer Service

Awesome

By Aandra on October 07, 2009 policyholder

Honestly - 5 star rating! They were great - phenomenal customer service, excellent follow through.
  • Gender: FAge: 35-44
  • Years insured with GEICO: 5 years
  • Pros: Very Professional
  • Cons: None - they were awesome!!
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Value/Fairness
Customer Service

best service ever

By gabriel1 on October 07, 2009 policyholder claim

I was amazed at how quickly the work was completed thank u so much
  • Gender: MAge: 55andOver
  • Years insured with GEICO: 15 years or more
  • Pros: very positve experience
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Value/Fairness
Customer Service

Fast, fair and excellent

By Ellena on October 07, 2009

I was extremely happy with the quality of the work.
  • Pros: Small operation
  • Cons: Site may scare you!
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Value/Fairness
Customer Service

Great Customer Service

By njpro on October 07, 2009 policyholder claim

Everything was handled promptly and efficiently--plus the reps made an effort to treat me as a person. I was very pleased with the repairs on my car and talked about the very positive experience with friends, coworkers, and family. Thanks so much.
  • Years insured with GEICO: 15 years or more
  • Pros: Very professional service from both Geico and Auto Express reps
  • Cons: None
Claim Service
Value/Fairness
Customer Service