We understand that you have a busy schedule and reporting an accident is not high up on your list of fun things to do. But, did you know that you can report your claim quickly and easily at our online claims center?
With your PC and a few minutes of your time, you can report your accident and let us handle the rest. Need a little more convincing? Check out this video to see how easy it can be:
You've Got Questions? We've Got Answers
Take a moment to review the following frequently-asked questions:
How is reporting your claim online different than reporting it over the phone?
When you use our online claim center to report your accident, you'll receive prompt, thorough, and courteous service. The same service that our customers receive over the phone. There is no difference in the level of service you've come to expect from GEICO.
What happens after you report your claim?
A GEICO claim adjuster will call you (usually within an hour) to confirm the details of your accident, and arrange for a GEICO auto damage adjuster to inspect your vehicle damage. This adjuster should also explain the claim process, educate you about the next steps, and answer any questions you may have. (If you submit your claim later than 8:00 p.m., we will typically call you the next morning.)
How long will it take to complete the initial report?
The initial claim report usually takes between five and 15 minutes, depending on the complexity of the accident. To get started you'll need to provide the following pieces of information:
the state where the accident occurred;
the date and time the accident happened; and
a general description of what happened.
What other information is helpful to know when you report a claim?
We understand that accident details can be difficult for you to recall. Your welfare and the welfare of others is the highest priority. We recommend that you try to collect as much detailed information about the accident as you can without compromising your safety.
Here are some of the details that will help us handle your claim accurately:
The location where your vehicle was towed
Tow drivers should tell you the location before they leave with your car. Also, the police often know where vehicles will be towed after an accident.
If your car isn't safe to drive, a GEICO auto damage adjuster can inspect it at its current location. If your car is at a tow lot that charges a storage fee, we can arrange to have it moved elsewhere.
Police department involved and the accident report number
The police should provide the accident report number to you at the accident scene. Make note of the report number for your records.
We often use the police report to verify information about the vehicles and parties involved.
Try to record the name, phone number, and email or street address for everyone involved in the accident.
Try to collect contact information for other parties such as witnesses, police officers, and pedestrians at the accident scene. They may provide details about the accident.
Contacting everyone involved is a key step toward resolving a claim accurately.
License plate numbers for other vehicles involved.
Record all vehicle plate numbers for cars involved in the accident.
License plate numbers are useful for contacting vehicle owners. They help our auto damage adjusters ensure that they're inspecting the right vehicle.
Insurance information
Request insurance company name and phone numbers for each driver at the accident scene. Insurance information is often included on information exchange forms provided by the police.
We often work directly with other insurance companies to ensure your claim is handled quickly.
Description of any damaged property other than a vehicle damaged in the accident.
If there is property damage due to the accident, try to record the property location, the owner's name and contact information.
This material is intended for general information only. It does not expand coverage beyond the policy contract. Please refer to your policy contract for any specific information or questions on applicability of coverage.
