Making insurance easy with GEICO Live Chat!

GEICO Live Chat is an easy way to talk to a licensed agent about your auto policy service questions. Please note, we can't answer questions about claims or other products in this chat.

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About GEICO Live Chat

Excellent Customer Service

Same great service, no phone call needed. Our agents can help you with your auto policy questions just like on the phone.

Questions Answered

We work hard to offer you multiple ways to get the answers you need. Our live chat is another way we can help. Plus, no hold music!

Save Your Chat

With GEICO Live Chat, you can also print your conversation to keep for your records. Then you can review anytime you want.

How We Can Help

Billing Updates

We can help you make payments online, adjust your payment plans, walk you through your bill, and look for discounts.

Policy Updates

Things change. So, whether you need to add or remove a vehicle or driver, update your coverages, get your ID card, and more, we can help.

Account Updates

Update contact info, add a password, change Paperless options, update phone number, and more.

FAQs

  • How do I use the live chat?

    Simply "Select a subject" in the LiveChat window to start a conversation. You'll be asked for your email (used for your geico policy) and your state to help route you to a licensed agent.

  • What if I have questions about the status of my claim or a non-auto policy?

    We are working very hard to add Chat to all departments within GEICO. You can Report an Incident or Track a Claim by using our website or mobile app. For non-auto policies, you can Login to Your Policy or Visit our Contact Page.

  • Is my information safe?

    Yes! GEICO takes many measures to ensure our customer's private information stays private. All information placed in chat is encrypted and protected for your safety.

  • What if I want to keep the conversation for my records?

    GEICO offers the ability to view and print your chat conversation directly after a brief survey of your experience.

Can't find a topic?For additional help, you can visit our contact us page.

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Live chat availability will vary by state and time of day.