Frequently Asked Questions
How do I use the live chat?
It's so easy to get started! Select the chat icon and simply fill out a few details to begin.
How do I track and manage my existing claims?
How do I report a claim, glass-only damage, or request for emergency road service?
How do I add a vehicle to my policy?
How do I make a payment?
How do I get my ID cards?
You can get your digital ID cards on GEICO Mobile or geico.com.
Using GEICO Mobile, you can access your cards whether you're logged in or logged out. You can even store your ID cards in your Apple Wallet, too!
Does GEICO offer accident forgiveness?
Yes, we do offer accident forgiveness (not available in CA, CT, and MA). Learn more.
How do I recover my password and user ID?
Visit our recovery page and we'll help you get logged in.
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The GEICO Mobile app and site received #1 rankings according to the Keynova Group Q1 and Q3 2021 Mobile Insurance Scorecards.