How GEICO Handles Catastrophe Claims

A catastrophe is a disaster that affects a specific geographic area. Catastrophes often cause injury or even death, and most result in extensive property damage. Hurricanes, floods, tornadoes, and even large hailstorms are typical examples of catastrophes.

Nobody does a better job of responding to catastrophes than GEICO. When severe storms threaten, our GEICO adjusters do whatever it takes to ensure our customers receive the same prompt, expert claim service they normally expect from GEICO. Sometimes, this is simply a matter of extending hours at our claim inspection sites. For more severe catastrophes, GEICO sends teams of auto damage adjusters from around the country to help handle the additional claims. Our catastrophe teams stay in the field as long as necessary, until they take care of every GEICO customer affected by the storm.

In 2005, hurricane Katrina caused extensive damage in the Gulf states. Our local adjusters as well as GEICO catastrophe teams from all over the country worked day and night assisting our customers. One of the first companies on the scene after the storm passed, our teams started handling claims quickly. In many cases, this swift response meant more than just a timely payment. For example, one New Orleans family had been forced to leave their dogs behind during the evacuation, but a GEICO claims adjuster was able to rescue their beloved pets and arrange for their care until the family could return home.

When serious catastrophes approach, you should take reasonable steps to protect your property as long as it is safe for you to do so. Check radio, television or other media for emergency information, and immediately follow all advice from authorities regarding evacuation or other safety procedures. Your first priority should be your personal safety. GEICO will be ready to handle any property claims when the danger has passed.

This material is intended for general information only. It does not expand coverage beyond the policy contract. Please refer to your policy contract for any specific information or questions on applicability of coverage.