Your encrypted data is stored in one of our secure data centers. Your data is kept in the US.
Information Gathered that Impacts Your Score: When you drive, how long you drive, and your driving behaviors. We gather this information from your phone. We also gather road conditions and weather data from our partners. We use all this information to develop your score. (See How is my Driving Score calculated?) DriveEasy will utilize GPS to gather trip details along with other phone sensors to determine how you use your smartphone when behind the wheel.
Information Gathered that Does Not Impact Your Score: Your GPS location is gathered and helps provide you accurate trip details.
All information will be stored in our secure data centers.
We may utilize DriveEasy data to help accelerate the claims process for our customers.
Not necessarily. We encourage using Wi-Fi to increase accuracy and save cellular data, but do not require it.
DriveEasy will be more accurate if you have Wi-Fi on. The app will also try to upload data over Wi-Fi to avoid using cellular networks.
It varies, but a typical driver uses between 60-70 MB of data per month. The app also tries to conserve data and battery life by sleeping when you're not driving, waiting until the first ¼ mile to start logging, and uploading information over Wi-Fi. The app will upload data over the cellular networks if Wi-Fi is not available.
Nope. You can do everything that you would normally do, even with DriveEasy running.
All drivers using DriveEasy will need to have a smartphone (Available for iPhone on iOS 10 or higher. Available for Android on Marshmallow 6.0 or higher.)
DriveEasy is not compatible with tablets or smartwatches. Prepaid phones are eligible for DriveEasy, however, many prepaid phones cannot receive short-code texts, which is needed to confirm registration.
Here are some troubleshooting tips you can try:
If you didn't find the help you needed in our FAQs please call us at (800) 841-3000 to speak to a representative.
Access the Feedback feature from the app menu to leave your feedback or to report an issue. We would love to hear about any issues or ideas you have to make your experience better.