Technical and Privacy FAQs About DriveEasy

Privacy

• Where do you store my data?

  Your encrypted data is stored in one of our secure data centers. Your data is kept in the US.

• What info does DriveEasy gather?

  Information Gathered that Impacts Your Score: When you drive, how long you drive, and your driving behaviors. We gather this information from your phone. We also gather road conditions and weather data from our partners. We use all this information to develop your score. (See How is my Driving Score calculated?) DriveEasy will utilize GPS to gather trip details along with other phone sensors to determine how you use your smartphone when behind the wheel.

  Information Gathered that Does Not Impact Your Score: Your GPS location is gathered and helps provide you accurate trip details.

  All information will be stored in our secure data centers.

• Does DriveEasy know who I'm calling or read any of my messages?

  No. GEICO is committed to protecting your privacy. We will only gather data that is related to your driving behavior. You can view GEICO's Privacy Policy for more information.

• Will the data that is captured in the DriveEasy program be used to process a claim?

  We may utilize DriveEasy data to help accelerate the claims process for our customers.

Technical Questions

• Do I need Wi-Fi at all times?

  Not necessarily. We encourage using Wi-Fi to increase accuracy and save cellular data, but do not require it.

  DriveEasy will be more accurate if you have Wi-Fi on. The app will also try to upload data over Wi-Fi to avoid using cellular networks.

• How much cellular data and battery does DriveEasy use?

  It varies, but a typical driver uses between 60-70 MB of data per month. The app also tries to conserve data and battery life by sleeping when you’re not driving, waiting until the first ¼ mile to start logging, and uploading information over Wi-Fi. The app will upload data over the cellular networks if Wi-Fi is not available.

• Does DriveEasy block my ability to use my phone while driving?

  Nope. You can do everything that you would normally do, even with DriveEasy running.

• What type of mobile device do I need to participate in DriveEasy program?

  A smartphone. All drivers using DriveEasy will need to have a smartphone. DriveEasy is not compatible with tablets, smartwatches or prepaid phones. Available for iPhone on iOS 10 or higher. Available for Android on Marshmallow 6.0 or higher.

• Do you need help setting up DriveEasy?

  Here are some troubleshooting tips you can try:

  • Make sure driver is not using power saving/battery optimization mode; this can disable some of the required settings to use DriveEasy
  • Make sure location permissions are set to 'Allow Always' and Motion/Fitness (iPhone) or Physical Activity (Android) allowed
  • Uninstall and reinstall app and try signing back in

  If you didn't find the help you needed in our FAQs please call us at (800) 841-3000 to speak to a representative.

FAQs about the DriveEasy Program

Providing Feedback in the App

Access the Feedback feature from the app menu to leave your feedback or to report an issue. We would love to hear about any issues or ideas you have to make your experience better.