GEICO Customers Talk About Their Experiences

There’s no wonder GEICO has a 97% customer-satisfaction rating according to an independent survey. With great low rates on quality coverage and customer service that goes above and beyond, these GEICO policyholders have some pretty great things to say about their experiences:

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“It’s rare today to find a company where everyone you talk to is nice AND knows the answers to your questions! That’s right, the person that answers the phone has the answers. I even had the unfortunate luck of needing to meet and speak with a claims adjuster. The adjuster was very knowledgeable, professional and guided me through the process every step of the way for getting the car repaired. I just got done updating my auto registration due to GEICO providing the early heads up. And how do you beat being able to call GEICO on a Sunday afternoon and speak to someone who not only answers my questions but took care of the issue while on the phone! All from my comfortable chair. The icing on the cake has been how much less I pay for insurance now. I wish that I switched sooner. Yes, I am a real customer.” — Richard K., Massachusetts

“I give GEICO Five stars for a reason. Excellent price. Excellent customer service. Fast response time to any issues. After using other companies in the past, here is what I have to say about GEICO. Super great, hassle-free company. I have used them for several years now and will not change companies EVER.” — Kase K., Tennessee

“I wanted to say thank you for providing not only excellent service and coverage but also affordable fees. I’m retired and have a set budget and GEICO has always allowed me the courtesy of making payments in accordance with my financial needs. I’ve never had an insurance provider go so far to keep my account. Most insurance providers won’t do this for their clients. GEICO isn’t just about making money or meeting the financial bottom line; they truly care and will work with you to maintain your account status. As for claim processing, there is no contest. You have all the tools required to process your claims twenty-four seven. Download incident photos request towing any hour of the day. You’re never alone with GEICO. As for customer service, don’t get me started; they have the best in the industry. Up-front fees? What’s that? They raise the bar on this level also. Just purchased another car and need coverage ASAP? Not a problem; within seconds you can drive off the dealer’s lot feeling protected with full coverage.” — Anna S., California

“My son was involved in an accident last week. I cannot begin to express how much we love GEICO. They were so quick to help us make this experience less painful. The adjuster Jay was amazing. He did everything to walk me through this process. What a great company. They did everything they said they were going to do and more and are so professional. I feel blessed and if more companies cared the way GEICO does about their customers we would all be blessed.” — Maria S., New Jersey

“I have used several insurance companies in my past, but they do not compare to the value and excellent service of GEICO auto insurance. Their website is very user friendly, and their customer service is exceptional. No frills or hoops to jump through, just excellent value straight up. I cannot say enough good things about this company. I look forward to keeping GEICO for my current and future car insurance needs.” — Kelly D., Indiana

“I’ve been a GEICO customer for 4 years now, and I can honestly say that I never want to leave … I get incredible customer service, an app that actually functions, and good coverage all for as reasonable a price as can be expected.” — Brittany W., Maryland

Experience the quality customer service GEICO is known for when you get a quote today. Already have GEICO auto insurance? We can also help you with homeowners insurance, renters insurance and more through the GEICO Insurance Agency. How about your motorcycle, boat or RV? GEICO can cover those, too. Explore all of our offerings by heading over to geico.com today.

*Customer satisfaction based on an independent study conducted by Alan Newman Research, 2018.
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  1. Robert mcnamara says,

    Just a note to say how much i appreciated my experience resolving a rather complicated claim. Thank you Meghan in claims dept