Frequently Asked Questions For Auto Policies

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    Billing & Payment FAQs:

    How do I make a payment online?

    Online Payments: Pay your insurance bill using a check, debit or credit card. Simplify future payments by storing your account information online.

    GEICO Express Services: Take care of your most common insurance transactions, with no login required, like paying your bill and requesting an ID card without having to remember your User ID and password.

    The GEICO App: Make your payment using a debit or credit card right from your mobile device. Download the GEICO App and access your policy even when you're on the go.

    What are the different ways I can make a payment?

    Automatic Payments: Have your payments withdrawn automatically from your checking account*, debit or credit card. If your email address is on file, you will receive an email reminder prior to the payment being processed.

    *If you pay your premium in installments, setting up automatic payments using your checking account can also save you money on installment fees.

    Online Payments: Pay your insurance bill using a check, debit or credit card. Simplify future payments by storing your account information online.

    GEICO Express Services: Take care of your most common insurance transactions, with no login required, like paying your bill and requesting an ID card without having to remember your User ID and password.

    The GEICO App: Make your payment using a debit or credit card right from your mobile device. Download the GEICO App and access your policy even when you're on the go.

    Phone Pay: Call (800) 932-8872 and use our automated system to pay your bill. Store your account information in our system to make your future payments easier.

    Bill Payer Service: Pay your GEICO bill electronically through your bank's online bill pay service. If you like this option and pay your premium in installments, consider enrolling in our Electronic Funds Transfer option to save money on installment fees.

    Mail: Send your check or money order to us in the mail. Be sure to choose the appropriate address below to ensure the fastest processing. And don't forget - always include your policy number on your check or money order.

    For regularly scheduled bills:

    GEICO Remittance Center
    One GEICO Plaza
    Bethesda, MD 20810-0001

    For payments on a cancellation notice: Your payment must be postmarked on or before the cancellation date printed on the cancellation notice to prevent a lapse in coverage.

    GEICO Remittance Center
    One GEICO Plaza
    Bethesda, MD 20811-0001*

    *Using this zip code to make a payment after you've received a cancellation notice allows us to review the postmark date on your envelope.

    I am enrolled in Automatic Payments. Can I make a late payment?

    You may have the ability to postpone your next scheduled payment.

    Visit Automatic Payments. If eligible, the 'Postpone' option will be available for selection.

    Postponement of your payment may not be available for one of the following reasons:

    • Your policy is paid in full.
    • You are not currently within 11 days of your due date.
    • You have already postponed your current scheduled payment.
    • We have already processed your current scheduled payment.

    I am not enrolled in Automatic Payments. Can I make a late payment?

    You can make a late payment if we have not canceled your policy for non-payment. If your payment is not received by the scheduled due date, you will receive a cancellation notice with the final date we will accept a payment to keep your policy active.

    Policy FAQs:

    How do I add a vehicle to my policy?

    GEICO Express Services can help take care of your most common insurance transactions, with no login required, including adding a vehicle without having to remember your USER ID and password. You can also use the GEICO Mobile app to manage your policy.

    How do I get my ID cards?

    GEICO Express Services is a quick convenient way to request an ID card without having to remember your USER ID and password. The GEICO Mobile app also has a request ID cards option.

    Claims FAQs:

    Where can I view online claims forms?

    Visit the Claim Center to find the forms you need to help process a claim, such as a medical release form, an accident description form, a vehicle fire questionnaire, and a vehicle theft questionnaire.

    I recently had an accident. Where can I get information on repair shops?

    To find a repair shop in your area, you can access your claim online. If you are eligible for online scheduling, you will be able to search for inspection and repair shops near you. If you are not eligible to schedule online, a Claims Service Representative can help you find a shop.

    If you are using GEICO coverage for the vehicle damage, you should schedule an inspection with a GEICO Auto Damage Adjuster before any repairs begin.

    Do you offer Accident Forgiveness?

    Yes, we do offer Accident Forgiveness (not available in CA, CT, and MA).

    How do I find my coverage and deductible for a claim?

    Visit the Coverage Section to review your vehicle coverage. The type of incident will determine how your coverage or deductibles apply.

    How do I track and manage my existing claim?

    GEICO Claims Express gives you fast and secure access to your auto, cycle or RV claim. You just need your name and claim number. The GEICO Mobile app is also another method to access your claims information.

    How do I report a claim, glass damage, or request Emergency Road Service?

    Reporting a claim is fast and easy online as well as in the GEICO Mobile app. You can also report glass damage or request Emergency Road Service.

    Discounts FAQs:

    Is there a discount for being accident-free?

    Safe driving definitely has its rewards.

    You may be eligible for a good driver discount as long as you have not had any accidents, or moving violations, that have resulted in a premium surcharge. View your current discounts to see if you are receiving a good driver discount.

    Do you offer a Defensive Driver discount?

    It's easy to find the Defensive Driver discount eligibility requirements for your state* by visiting the Defensive Driver page.

    *The Defensive Driver discount is not available in HI, MA, MI, NC, and VT.

    What discounts are available for vehicle safety features?

    We love safe vehicles. That's why we typically offer discounts for the following safety features*:

    • Anti-Lock Brakes
    • Anti-theft
    • Daytime Running Lights
    • Air Bags
    • Passive Restraint/Restraint

    For more information please visit our car insurance discounts page.

    *The discounts available vary by state and the coverage you carry.

    If you're a policyholder you can see what discounts you are currently receiving and what discounts you may be eligible to receive, visit the Discounts section of your online account.

    General Help FAQs:

    I forgot my Password/User ID.

    It's not easy remembering all of your passwords and user IDs. That's why we've made it easy to retrieve them. Visit our recovery page and we'll get you what you need.

    How do I create my online account?

    Visit our Online Activation page and we'll have you up and running in no time.

    Mobile app FAQs:

    What is the Virtual Assistant (Kate)?

    Kate, our virtual assistant, learns by chatting with customers just like you. She can answer policy questions, show billing information, or take you where you need to be in the GEICO Mobile app. Kate is available on both iOS and Android.

    What is Easy Photo Estimate?

    No repair shops. No waiting. No problem. Easy Photo Estimate speeds up minor claims by letting you submit photos of your damage all from within the GEICO Mobile app. We'll guide you through three easy steps in about 20 minutes. First, you'll take a few photos showing us your damage. Don't worry, our camera guides will help with location. Next, you'll tag the photos and provide comments. Last, you'll submit the photos.

    What is GEICO Destinations?

    Helps you find nearby attractions for a fun day-trip or plan your next getaway. You can search for points of interest, activities, or even great places to get a bite to eat.

    What does the GEICO app do on my smartwatch?

    Helps keep you up-to-date with account information and sending you notifications about upcoming payments.

    What is the GEICO Skill for Amazon Alexa?

    A skill is what lets you connect with GEICO through your Amazon Alexa device, using your voice instead of your phone or computer. The GEICO Skill for Amazon Alexa was made with the driver in mind. In just a few easy steps you can check claim status, ask about insurance terms, and more. To access the GEICO skill open the Alexa app and select Skills, or go to the Alexa Skills store on amazon.com. Search for "GEICO" and enable the skill. If you are a GEICO policyholder, enter your GEICO username and password to link your account. Once enabled, simply say "Alexa, open GEICO".

    What is the GEICO Action for Google Assistant?

    The GEICO Action lets you connect with us through your Google Assistant device, using your voice. Ask for roadside assistance, check your claim status, check your balance, check your upcoming payment due date and total premium, listen to a GEICO commercial, and more while staying hands-free and focused on the road. Ready, set, talk! Wake up your Google Assistant device by saying "Hey Google, talk to GEICO."

    Accident Forgiveness applies only to your first accident. Your insurance rate won't go up as a result of your first otherwise surchargeable, at-fault accident. Subsequent occurrences do not qualify for Accident Forgiveness. Accident Forgiveness eligibility is determined by your specific policy type, as well as your state laws and regulations. Terms vary according to state law.

    Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

    Google, Google Home, Google Assistant and all related logos are trademarks of Google LLC or its affiliates.