GEICO Reviews and Ratings from Insurance Customers

Hi, I work for a company that give our checks after 2:00 every other week. I leave after 5:00 pm. My renewal policy was due today, so the fact you have a window of a few days saves my worrying. I'm sorry to have to do that but right now. This is wonderful for me. Thanks for all your options and understanding.

This website is incredibly easy to use and lays out all information very clearly. There was an instance when I needed to speak with a customer service representative, and she was extremely helpful. I always thought getting car insurance would be a stressful experience, but the website and the people made the experience easy. Thanks!

Just wanted to send a note that adding and removing vehicles from my policy is so easy! The website is very user friendly. Anytime I've had a question and called in, I've received excellent customer service. Thank you Geico!

As a GEICO customer, i'm very well pleased with their customer service & their rates of auto insurance ! I've recommended GEICO to all my friends & they have seen my auto insurance bills, which are very low cost ! This is due to my careful driving experience, as i have no moving violations & my driving record is absolutely clean & i aim too keep it that way ! I also plan on keeping GEICO as my auto insurer... My parents had GEICO auto insurance back in the late 1960's, until they passed along to the FLIP-SIDE of being deceased... My parents were never wrong about GEICO INSURANCE ! Sincerely, w.r.g.

I may have just hit the "sweet spot" on this, but it's still remarkable. It began this morning with a dead battery. I called GEICO emergency road service. The road service was here in less than 10 minutes after the agent processed the call. He jump-started the car, I drove to AutoZone, got the new battery and installed it in the parking lot. The total elapsed time from my phone call to GEICO to back on the road: 55 minutes! The longest wait I had was getting the live agent on the line. Deserving of a special shout out: CAMPBELL TRANSPORT of Torrington, CT.

Wait forever to talk to someone while listening to stupid voice telling me to go to on-line. Go to on-line and can’t modify my account. Both my cars are owned out right and I can get the system to change it. I “may” want to change the Prius coverages, but not on your on-line service. You call me.

Getting a quote online is nice, but it's too delayed. When a customer buys a car often they may travel to look at the car. If they decide to purchase, they need insurance immediately so they can drive it off the lot. Currently, quotes are being processed in a manner that is not possible. I wish GEICO could apply something immediately even just temporary so you are insured off the lot.

The salesman was great. All around a good experience.

JOHNATHAN WAS PROMPT TO ANSWER OUR CALL FOR AUTO CLAIM SERVICE. HE REVIEWED OUR ONLINE CLAIM AS WELL AS STEP TO STEP QUESTIONS ON ACCIDENT. TOWING AND RENTAL WAS SCHEDULE IMMEDIATELY. JOHNATHAN WAS VERY PROFESSIONAL, CALM, AND CONCERNED ON INJURIES AND HE CONFIRMED AN AMBULANCE WAS AT THE SCENE. JOHNATHAN CARES FOR THE WELLBEING OF THE CUSTOMERS AND OBTAINING MEDICAL ATTENTION IMMEDIATELY. HE ASSURES ALL QUESTIONS ARE ANSWERED AND UNDERSTOOD. HE GUIDES YOU THRU THE CLAIM STEP BY STEP AND THE COVERAGES. HE SCHEDULED THE TOWING AND IT ARRIVED LESS THAN EXPECTED. HE PHONED US AGAIN TO CONFIRM ALL APPOINTMENTS WERE SCHEDULED AND CLAIM INFORMATION WAS UPDATED. THANK YOU JOHNATHAN FOR ALL YOUR HARD WORK AND MAKING UP FEEL CALM AS WELL AS RELAX KNOWING THAT WE ARE TAKEN CARE OF BY GEICO INSURANCE.

Geico is an amazing insurance company. they were really there for my family and me. Customer service and communication is outstanding. The staff are very kind and really listen and work with you. I highly recommend Geico for any of your insurance needs. I never want another insurance provider!! Geico in my opinion is the best insurance company hands down!