GEICO Reviews and Ratings from Insurance Customers

Customer Reviews for GEICO Car Insurance

Read about experiences that our insurance customers have had with customer service, claims handling, insurance rates, online transactions, and more. If you’re looking for car insurance, check out our reviews to help you make the right choice. GEICO's helped consumers meet their auto insurance needs since 1936, and we're proud to offer exceptional service to all our insurance policyholders.

Average Customer Rating: 4.5 out of 5 stars
4.5 / 5 (13,811 Reviews)

GEICO Reviews for Car Insurance

2 out of 5 star rating

By Balook on December 27, 2007 policyholder claim

Insurance Account Reps were excellent in providing competent explanations, guidance in online systems use and a general upbeat attitude. Accident contacts were the opposite; self interested, obscure about the process, acted in their interest first and far from providing any sense of caring about the customer.
  • Gender: MAge: 45-54
  • Years insured with GEICO: 2 years
  • Pros: Great Insurance Rates
  • Cons: Self-Interested Accident Support
Customer ServiceRating: 100%
Value/FairnessRating: 40%

2 out of 5 star rating
not so sure

By humbeeb on December 19, 2007 policyholder

Not totally satisfied with response time & action.
  • Gender: FAge: 25-34
  • Years insured with GEICO: 1 year
  • Pros: cheap rates
  • Cons: difficult to get things taken care of
Customer ServiceRating: 20%
Value/FairnessRating: 40%

2 out of 5 star rating
Great Service For Accident Free Drivers

By Tiger on December 18, 2007 policyholder claim

Great service; however if you have an accident expect a cancellation of your policy...so drive safe I guess.
  • Gender: MAge: 25-34
  • Years insured with GEICO: 1 year
  • Pros: The services and customer service support
  • Cons: Lack of support for driving mistakes (very limited mistakes)
Customer ServiceRating: 40%
Value/FairnessRating: 20%

2 out of 5 star rating
Just insurance

By jewel on December 17, 2007 policyholder claim

GEICO is good is you just need insurance coverage.
  • Gender: FAge: 25-34
  • Years insured with GEICO: 5 years
  • Pros: Coverage
  • Cons: Price
Customer ServiceRating: 40%
Value/FairnessRating: 20%