FAQs About Payment Assistance and Help for Policyholders
Help for Policyholders
Last Updated: May 6, 2020
We're here to help.
While many things may feel out of our control, we're focusing on what we can control. For our policyholders that are affected by COVID-19, we want you to know that we're here to help support you.
Does this mean I don't need to pay my bill?
No. You'll still owe the amount due on your GEICO policy once the pause period has ended.
What does "pausing cancellation of coverage" mean for me?
This policy is intended to help support our policyholders who cannot make a payment at this time due to COVID-19. If you can make a payment, we strongly encourage you to do so, as unpaid bills must still be paid after the pause period to avoid cancellation.
Do I need to call to stop my cancellation if I can't make a payment?
No. We will not process any cancellation for non-payment until the pause period has ended.
Will I still be billed if I'm on AutoPay?
Yes. If you're enrolled in AutoPay, your payments will still occur at your scheduled time.
If you need to make any changes:
- Log in and visit automatic payments
- Here you can either postpone your payment (if eligible) or stop automatic payments
For users that have automatic bill payments through their bank or other financial institutions, you will need pause or stop those payments through those organizations.
Please note that if you stop AutoPay, you'll need to come back and re-enroll if you want to use this service in the future.
What if I can only make a partial payment?
We want the opportunity to work with you and help support you where we can. This includes offering flexible payments and special payment plans for those that need it when normal billing operations resume.
Does the cancellation pause apply to my policy?
The cancellation pause applies to GEICO Auto, Motorcycle, ATV, RV, Umbrella, Commercial Auto, Rideshare, and Boat polices. GEICO issues some polices through partner companies. If you have a business policy (business owners, general liability, professional liability, workers' compensation, medical malpractice or wellness & fitness) you can learn more about what we are doing to help businesses. For policies not listed, please check your policy documents and contact the appropriate insurance company. If you can't find your paperwork, you can contact us at one of the numbers below*:
(Homeowners, Renters, Condo, Mobile Home, and Landlord)
(888) 395-1200 Life (888) 532-5433 Travel (844) 810-1598 Overseas (800) 248-4998 Identity Protection (866) 372-0634 Pet (800) 793-2003 Jewelry (888) 903-9174
What does the suspension of policy expiration mean?
The suspension of policy expirations means we will not be processing the cancellation of a renewal policy until at least May 31, 2020 (or later as directed by your state) if you are unable to make a payment.
Should I still make a payment if I can?
Yes. This pause in cancellation is meant to help support our policyholders that are facing financial hardship during this time. All unpaid bills will still be owed once the pause period has ended.
What does policy expiration mean?
Policy expiration refers to the end date of an insurance policy, or the final date it is in effect. As the current policy's end date approaches, an offer to renew the policy is sent. If you do not submit the payment for a renewal policy, the offer to renew is cancelled and the policy will expire on the end date.
Have questions about The GEICO Giveback?
Review our list of frequently asked questions.