Learn What to Do If You Get Into a Car Accident

The best way to deal with an accident is to be prepared for one. Here are some things you can do right now to make sure you're ready for the unpredictable.

  • Keep a vehicle safety kit in your car.
  • Put your most important info in the glovebox (ID cards, vehicle registration, emergency contacts, health insurance cards, etc.)
  • Make sure your phone is charged and download the GEICO Mobile app. It'll come in super-handy at the accident scene and throughout the car repair process.

At the Accident Scene

Be sure to:

  • Move your car to a safe nearby location, but be careful not to leave the scene.
  • Check to see if anyone is hurt and call 911 for medical assistance.
  • Contact the police. They'll let you know if an officer needs to be present.
  • If your car isn't drivable, you can request roadside assistance.

What information should you exchange?

First, don't reveal your policy limits or admit fault to anyone other than GEICO. Collect the following information and use the GEICO Mobile app to easily report your claim :

  • Names, phone numbers, addresses and email addresses of all occupants and witnesses
  • Location
  • Photos of the accident scene and all vehicles involved
  • Company name, policy number and phone number for other insurance companies
  • If emergency services respond: police report number, phone number, officer name and badge number, etc.

Report a Claim

You can report a claim online, through your smartphone using the GEICO Mobile app, or by calling us at (800) 841-3000.

What happens next?

First, you'll make an appointment to get a vehicle damage estimate at one of our inspection sites. If your car isn't safe to drive, we'll send a GEICO adjuster to look at your car at the location where it has been towed. You don't have to meet with our adjuster at the tow location unless you want to. This appointment typically takes about 30 minutes.

About the Car Repair Process

You can have your vehicle repaired anywhere you wish. If you'd like our help when choosing a repair shop, consider an Auto Repair Xpress® location. You'll get convenient and guaranteed repairs.

The Shop Representative will begin the repair process as soon as you drop off your vehicle at the Auto Repair Xpress facility, and you'll get regular updates on your car's repair progress. The whole process relieves you of stress and inconvenience!

Report a new claim online or access your claim today to see if your appointment can be scheduled online.