Stolen Car: What To Do After An Auto Theft
We're here to help.
According to the Federal Bureau of Investigation (FBI), in 2011 there were an estimated 717,373 motor vehicle thefts, costing $4.3 billion nationally. These statistics show a 3.3 percent decline in the nation's theft rate, averaging one motor vehicle theft every 44.1 seconds. While vehicle theft is a very upsetting experience, GEICO is here to help you every step of the way. Below is a detailed guide on reporting a car theft and how to get back in the driver's seat.
Call the police as soon as possible.
If your vehicle has been stolen, you should contact the police immediately and file a stolen vehicle report. GEICO cannot honor a claim for vehicle theft unless you first file a police report.
Report your claim online or by phone.
After contacting the police, you can report the theft online or call GEICO at 1-800-841-3000 to report the stolen vehicle as soon as possible. Our claims representatives are available 24-hours a day, 7 days a week to help you. If you do not have comprehensive physical damage coverage, you should still notify us of any stolen vehicles immediately. Notifying GEICO of the vehicle theft could help protect you if the thief causes damage to others with your car.
A Few Things You'll Need
When you contact GEICO, have the following information available:
- Certificate of Title for the vehicle.
- Location of all keys to the vehicle before and after the theft.
- Names and contact information of everyone who had access to the vehicle.
- A description of your vehicle, including mileage, options, service records, and upgrades*—if you have receipts for any upgrades or maintenance, please have these available as well.
- A list of personal property stolen with your vehicle. Coverage for personal items varies from state to state, and your homeowners or renters insurance policy may provide additional coverage for personal items that were stolen.
- Please include any finance or leasing company contact information and your account number, if applicable.
* Coverage for upgrades and custom items may be limited—your claims examiner can provide you with more information.
A Few Other Important Things To Do
If the stolen vehicle is financed or leased, report the theft to your finance or leasing company. To expedite your claim's process, inform your finance or leasing company to discuss the case directly with GEICO.
When you file your claim, you should receive a Vehicle Theft Questionnaire. Complete and return the form to your claims examiner as soon as possible.
GEICO may also be able to provide you with a rental vehicle. Contact your claims examiner for more information.
Has your vehicle been recovered?
If the police recover your vehicle, make sure to notify your GEICO claims examiner immediately. This will help in quickly resolving your claim. For additional information about vehicle theft, go to the National Highway Traffic Safety Administration's vehicle theft page at https://www.safercar.gov/Vehicle-Owners/Resources/Theft-Prevention.
Shopping for a replacement vehicle?
If your car was not recovered and your claim is settled, you probably need to buy a car. Dealing with replacing your car can be a stressful experience, so the GEICO Car Buying Service has been designed to make this process as hassle-free as possible. Learn more and see how much you could save on a new or used car. Still not sure what car to buy? Check out our car buying resources to help you choose the best vehicle for you.
This material is intended for general information only. It does not expand coverage beyond the policy contract. Please refer to your policy contract for any specific information or questions on applicability of coverage.